Perpetua Labs

Ways to troubleshoot when you are experiencing issues or errors when logging into your Perpetua account

Why can't I sign in to my Perpetua account?

Gloria Steiner

Joe Rideout

Meghna Bhalla

Account Settings, Billing and User Permissions

Admin

Your Sponsored Ads data can be connected to AMC by providing the Perpetua team access to your account via the Amazon Advertising Console.

AMC Advertising Console Access Instructions

What is a Manager Account within Perpetua, why is this such a useful tool to you and how can you set one up!

What is a Manager Account?

If you created a new organization by accident read on for how to remove it.

How can I remove an Amazon account or organization?

What are the different user permissions in Perpetua and how can I manage them?

User Permissions in Manager Accounts

Account Configurations

A guide on how to view and download your billing invoices and receipts through the Settings page in Perpetua

How to View Invoices and Download Receipts

Explaining Price Plan changes, % Ad spend fees and Keyword Intelligence fees on your monthly bill.

What are the fees I see on my Perpetua invoice?

How to change the billing email associated with your Perpetua account.

How do I change my billing email?

How to update your credit card/change your payment method in your Settings on Perpetua

How do I change my credit card?

Defining what Remove/Cancel/Pause means for your Perpetua Account

What is the difference between Removing or Canceling my Perpetua Account?

Adding more Perpetua accounts and whether or not this will affect your pricing plan and billing

Is there a limit on the number of accounts I can manage on my current pricing plan?

Sadé Greene-Winter

Claire Lee

Billing

Instructions on how to change the email address associated with your Perpetua account.

Can I change my email address?

How do I add new team members/invite colleagues to my account, so multiple users can manage my goals?

Adding Team Members

Mitchell Bergin

Users

Perpetua Ad School

Ad School

Dashboard

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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