Admin

Account Settings, Billing and User Permissions

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12 articles in this collection
Written by Joe Rideout, Michelle Meleskie, Claire Lee and 4 others

How come I can't sign in to my Perpetua account?

Ways to troubleshoot when you are experiencing issues or errors when logging into your Perpetua account

Written by Alice Jin
Updated over a week ago

Account Configurations

How can I remove an Amazon account or organization?

If you created a new organization by accident read on for how to remove it.

Written by Joe Rideout
Updated over a week ago

What is a Manager Account?

What is a Manager Account within Perpetua, why is this such a useful tool to you and how can you set one up!

Written by Meghna Bhalla
Updated over a week ago

User Permissions in Manager Accounts

What are the different user permissions in Perpetua and how can I manage them?

Written by Meghna Bhalla
Updated over a week ago

Billing

How to View Invoices and Download Receipts

A guide on how to view and download your billing invoices and receipts through the Settings page in Perpetua

Written by Ashley Chung
Updated over a week ago

What are the fees I see on my Perpetua invoice?

Explaining Price Plan changes, % Ad spend fees and Keyword Intelligence fees on your monthly bill.

Written by Sadé Greene-Winter
Updated over a week ago

How do I change my billing email?

How to change the billing email associated with your Perpetua account.

Written by Claire Lee
Updated over a week ago

How do I change my credit card?

How to update your credit card/change your payment method in your Settings on Perpetua

Written by Alice Jin
Updated over a week ago

What is the difference between Removing, Canceling or Pausing my Perpetua Account?

Defining what Remove/Cancel/Pause means for your Perpetua Account

Written by Sadé Greene-Winter
Updated over a week ago

Is there a limit on the number of accounts I can manage on my current pricing plan?

Adding more Perpetua accounts and whether or not this will affect your pricing plan and billing

Written by Alice Jin
Updated over a week ago

Users

Can I change my email address?

Instructions on how to change the email address associated with your Perpetua account.

Written by Joe Rideout
Updated over a week ago

Adding Team Members

How do I add new team members/invite colleagues to my account, so multiple users can manage my goals?

Written by Michelle Meleskie
Updated over a week ago