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If you no longer want the Perpetua software to manage your sponsored ads, you can contact support via chat. If you have a Client Success Manager, you can contact them directly for the cancellation.
Upon receipt of your cancellation request, a member of the Perpetua team will carefully review the terms outlined in your contract. If your request is made within the cancellation window defined in your contract, they will either process the cancellation or schedule it accordingly.
🚨 Note 🚨
At the time of cancellation, you may be billed for any outstanding metered billing charges (% of ad spend only for plans that are on a % of ad spend subscription) after which point you will not be billed again unless you decide to re-subscribe in the future. We do not provide refunds for previously paid services. This is outlined in our terms of service here.
What Happens to My Perpetua Goals After Cancelling?
When cancelling your Perpetua subscription, it's important to note that the deletion of your goals may take up to 24 hours to be fully processed. Once the deletion is completed, you may observe different behaviours on your Amazon Ad console for your campaigns, depending on the type of goals you had launched and are now being deleted.
Here's what you might experience:
SP and SD goals:
Your campaigns will be paused on the Amazon Ad console.
Amazon's budget may reset to a minimum.
Bids will remain unchanged.
You can resume managing the campaigns directly from the Amazon Ad console by unpausing them.
SB goals:
Your campaigns will continue running as usual on the Amazon Ad console.
Bids and budgets will remain preserved.
You can continue managing these campaigns directly from the Amazon Ad console without interruption.