What does Removing an account mean?
When you remove a Perpetua account, it will remove the account from your account list. Removing will not delete any of your accounts or personal data, but instead, it will remove the user from the account profile so that the account will no longer be listed and displayed on your Perpetua dashboard.
The account must be canceled and it's goals deleted before you request the removal of the account from your profile.
When should you Remove an account?
If you accidentally created a duplicate account.
If you are an agency and you manage multiple accounts, but one or more of your customers are leaving the agency. The account must be canceled first before you can request it to be removed.
In both instances, you can request to have an account removed by emailing email@example.com with the name and email of the account you wish to remove, as well as the reason for this removal.
What does Canceling your Perpetua account mean?
When you cancel your Perpetua account, you, and any other team members that are currently subscribed to the account, will immediately be blocked from accessing these accounts.
Canceling your account will stop the Perpetua ad engine from rebalancing campaigns, delete all of your goals, and stop the billing on this account. If applicable, you may still be billed any outstanding metered billing charges such as % of ad spend. We do not provide refunds for previously paid services.
On Perpetua, your campaigns will be removed while on seller central, its budget will be reset to its default values.
When should you Cancel an account?
If you no longer want Perpetua to manage any of your advertising campaigns.
Learn how to cancel your Perpetua account here.
If you are thinking about canceling your account please reach out and speak with your Data Strategist/E-commerce Associate. They will be happy to discuss your reason for wanting to cancel your account and see how we can help you better!
Article last updated Feburary 2023. If you find this information to be out of date, please contact firstname.lastname@example.org.