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[Vendors] How Do I Connect my Amazon Account?
[Vendors] How Do I Connect my Amazon Account?

An instruction manual showing you how to connect an Amazon account to Perpetua for Vendors.

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Written by Matilda Lee
Updated over a week ago

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Before Connecting an Account

When you connect your Amazon Vendor account to Perpetua, you need to connect to Amazon advertising API and connecting to Selling Partner API (SP-API) is optional if you want to access Sales & Traffic Reporting.

Before you begin, you must meet 2 requirements:

  • You have advertised on this account before

    • If not, create a campaign from Amazon to activate advertising, and come back in 24h

  • The Amazon login that you will use to connect the the Amazon advertising API has admin permissions on the Campaign Manager

    • If not, the account owner will need to grant you View and Edit permissions by following these instructions.

Once you have met the requirements, here are two ways you can get started.


Getting Started for New Customers

  1. Visit perpetua.io and click the Get Started button on the top right corner.


2. Verify your email address.

3. Verify your email address by clicking into Open Email

🚨Note: If you haven't received the user invitation email, please try to check your Spam folder or go through the Forgot Password flow.🚨

4. Once you've verified your email address, you will be prompted to create your Perpetua Organization.

5. Create your Perpetua Organization.

6. You should be directed to Perpetua's platform. If not, log into perpetua.io and click on your account name (where 001 ACME shows up on the screenshot below), and then Add Account.

7. You are going to be asked to select the Organization.


8. Choose the account type (make sure the Vendor is selected).

9. Select your Region.

10. Sign into your Vendor Account.

11. Select your Vendor account to connect.


12. Finally, you will see this screen which means that the account is successfully syncing. All you need to do now is wait 🥳🚀

🚨Note: The syncing process will take up to 48 hours. If the connection is not complete after 48 hours, please reach out to us via in-app chat support or contact your Data Strategist!🚨



Getting Started for Existing Users

1. Log into perpetua.io and click on your account name (where 001 ACME shows up on the screenshot below), and then Add Account.

2. You are going to be asked to select the Organization.


3. Choose the account type (make sure the Vendor is selected).

4. Select your Region.

5. Sign into your Vendor Account.

6. Select your Vendor account to connect.


7. Finally, you will see this screen which means that the account is successfully syncing. All you need to do now is wait. 🥳🚀

🚨Note: The syncing process will take up to 48 hours. If the connection is not complete after 48 hours, please reach out to us via in-app chat support or contact your Data Strategist!🚨

If you're having trouble connecting your account or get any error messages during any of these steps, please refer to our article here on how to troubleshoot these errors.

For Sellers, refer to this article here.


Article last updated December 2023. If you find this information to be out of date, please contact hello@perpetua.io.

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