🚨 Note: The following article explains how to connect a Seller Amazon Account. For Vendors, please refer to the related "[Vendors] How do I Connect my Amazon Account" article here. 🚨
Quick Links:
Introduction
When connecting an Amazon Seller account to Perpetua, you're required to establish connections through two distinct channels:
AAA (Amazon Advertising API) - provides us with access to advertising data & allows Perpetua to optimize campaigns (ie. launch campaigns, etc.)
SP-API (Seller Partner API) - provides us with product data (ie. New ASINs, inventory levels)
Requirements
The following requirements are crucial to initiate a successful connection of your Amazon Seller Account to Perpetua.:
1️⃣ Active Advertising Campaigns
At the time of connecting your account, there are active advertising campaigns.
If otherwise, create a campaign from Amazon to activate advertising, and allow up to 24 hours for the data to sync on Perpetua.
2️⃣ Admin Permission
The Amazon login that you will use to connect the AAA has Admin Permissions on the Campaign Manager
If not, the account owner will need to grant you "View and Edit" permissions by following these instructions.
🚨Note: If you are an agency user connecting your client's Seller account to Perpetua, then the primary account owner must give your Amazon user account all the required permissions so that you are authorized to grant Perpetua access to the SP-API. 🚨
Click here for instructions. The user account that connects the AAA must-have advertising permissions on Seller Central to also connect the SP-API.
Once you have met the requirements, here are two ways you can get started. 👇
Connect a Seller Account for New Customers
Visit perpetua.io and click the Get Started button on the top right corner.
2. Confirm your Email address.
3. Verify your email address by clicking on Open Email Client.
🚨Note: If you haven't received the user invitation email, please try to check your Spam folder or go through the Forgot Password flow. 🚨
4. Once you've verified your email address, you will be prompted to create your Perpetua Organization.
5. Create your Perpetua Organization.
6. You should be directed to Perpetua's platform. If not, log into perpetua.io and click on your account name (where 001 ACME shows up on the screenshot below), and then Add Account.
7. You are going to be asked to select the Organization.
8. Choose the account type.
9. Name the account (typically, users will name the account name as their brand name) and click Next.
10. Click on Connect Amazon Advertising. You will be taken to Amazon's login page. Once you log in successfully, you will be taken back to Perpetua.
🚨Note: If you are an agency user connecting your client's Seller account to Perpetua, then the primary account owner must give your Amazon user account all the required permissions so that you are authorized to grant Perpetua access to the SP-API.
Click here for instructions. The user account that connects the AAA in the previous step must have advertising permissions on Seller Central to also connect the SP-API.🚨
11. Select the merchant and the marketplace.
12. Check the box on the bottom and click Confirm to give Perpetua access to SP API.
13. Once you authorize access, you will be taken back to the Perpetua app, and see that the Selling Partner has been connected. Click Next.
14. Finally, you will see this screen which means that the account is successfully syncing. All you need to do now is wait .🥳🚀
🚨Note: The syncing process will take up to 48 hours. If the connection is not complete after 48 hours, please reach out to us via in-app chat support or contact your Data Strategist!🚨
Connect a Seller Account for Existing Customers
⚠️ Important ⚠️
Verify if you might need to follow the "Adding Additional Countries/Marketplaces" instructions rather than the "Add an Account" flow in this article.
In Perpetua, if the country you want to add is within the same area we assigned, then "Add Marketplace" (image below) enables you to consolidate your accounts in one.
Review "When Can I Add a Country/Marketplace" for more details on how we grouped Seller Accounts by region.
On the other hand, "Add Account" allows you to link the country (Amazon Account) if it is outside the Global Area we assigned. If this is the case, follow the instructions in this same article. 👇
1. Log into perpetua.io. Click on your Account Name and then "Add Account".
2. You are going to be asked to select the Organization.
3. Choose the account type.
4. Name the account (typically, users will name the account name as their brand name) and click Next.
5. Click on Connect Amazon Advertising. You will be taken to Amazon's login page. Once you log in successfully, you will be taken back to Perpetua.
🚨Note: If you are an agency user connecting your client's Seller account to Perpetua, then the primary account owner must give your Amazon user account all the required permissions so that you are authorized to grant Perpetua access to the SP-API. Click here for instructions. The user account that connects the AAA in the previous step must have advertising permissions on Seller Central to also connect the SP-API.
6. Select the merchant and the marketplace.
7. Check the box on the bottom and click Confirm to give Perpetua access to SP API.
8. Once you authorize access, you will be taken back to the Perpetua app and see that the Selling Partner has been connected. Click Next.
9. Finally, you will see this screen which means that the account is successfully syncing. All you need to do now is wait 🥳🚀
🚨Note: The syncing process will take up to 48 hours. If the connection is not complete after 48 hours, please reach out to us via in-app chat support or contact your Data Strategist!🚨
If you're having trouble connecting your account or get any error messages during any of these steps, please refer to our article here on how to troubleshoot these errors.
Article last updated March 2024. If you find this information to be out of date, please contact hello@perpetua.io.