The Perpetua Optimized status icon is an input where users can change the status of their campaign, from Optimized to Paused, or vice versa. The Amazon Status column reflects the current status of that campaign on Amazon. There are a few potential reasons why these two may not match up.

1. You've made changes in Perpetua that have not yet been processed

It generally takes about 15 minutes for changes made in the app to be sent to Amazon, processed and applied by Amazon’s ad console API, and then sent back to us as the updated Amazon status. If after 2 hours of making a change to your campaign status on Perpetua the Amazon Status column still isn’t matching up, please reach out via Intercom and our Support team will investigate.

2. A campaign status change was made directly on the Amazon Ad Console

When a campaign is managed by Perpetua, any status changes you make to that campaign directly on the Amazon Ad Console will be overridden to match the input state you originally set on Perpetua. The Perpetua and Amazon statuses may be mismatched during this time until our ad engine is done sending the Perpetua state to the Ad Console. We recommend making changes in Perpetua app directly rather than on the Ad Console to avoid this scenario. See this article for more details.

3. Perpetua is experiencing delays due to high traffic or a bug

If it’s been more than 2 hours since you’ve changed the campaign status on Perpetua and the Amazon Status column still doesn’t match the Perpetua status, please reach out to our Support team on Intercom. There may be delays due to higher than normal traffic or a bug. If this is the case, our Engineering team will investigate.


Article last updated January 2023. If you find this information to be out of date, please contact hello@perpetua.io.

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