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Troubleshooting
Troubleshooting
+2
13 articles in this collection
Written by
Joe Rideout,
Adam Epstein,
Gloria Abromeit
and 2 others
Why are keywords paused in my Sponsored Brands campaigns?
Why are some of my phrase and broad match keywords paused within my Sponsored Brands and Sponsored Brands video campaigns?
Written by
Claire Lee
Updated over a week ago
Why am I getting a duplicate phrase error when creating a new goal?
What does the error message "Nonfield errors: Duplicate search space phrase found" mean and how do I resolve it?
Written by
Joey Ahn
Updated this week
Why can't I add my ASIN to multiple Sponsored Products goals?
Here is why you cannot add your ASIN to more than one Sponsored Products goal.
Written by
Joey Ahn
Updated over a week ago
What happens when I make changes to my Perpetua campaigns in Amazon?
Will the changes you make to your Perpetua-optimized campaigns in Seller Central or AMS reflect in Perpetua?
Written by
Claire Lee
Updated over a week ago
How do I add ASINs?
Describes how to manually add ASINs to your account that may be missing.
Written by
Gloria Abromeit
Updated over a week ago
Sponsored Brand Error Messages
A guide to solving those pesky Sponsored Brand error messages
Written by
Gloria Abromeit
Updated over a week ago
Why is my ad group archived?
What it means when your campaign says "Ad Group archived".
Written by
Claire Lee
Updated over a week ago
How do I upload a csv for sales analytics?
As a vendor, you can you download a csv from vendor central and upload it to Perpetua to see total sales in app. Here's how.
Written by
Joe Rideout
Updated over a week ago
What do the messages mean when I hover over the red dot in front of my product?
A full guide of what those pesky messages from Amazon mean when you hover over that red dot in front of your product!
Written by
Gloria Abromeit
Updated over a week ago
Synchronization
How long does it take to sync a new Amazon account?
When connecting an Amazon account it takes time to sync it with Perpetua. It's been a few hours. Is something wrong?
Written by
Joe Rideout
Updated over a week ago
Missing products in Perpetua
What should you do if you can't find one of your products in the Perpetua app
Written by
Joe Rideout
Updated over a week ago
In Seller Central
How do I turn on Amazon Advertising in Seller Central?
If you've never run Amazon Advertising in Seller Central before, you'll need to take a few manual steps before using Perpetua.
Written by
Joe Rideout
Updated over a week ago
Having trouble connecting your Amazon Seller account?
When you are trying to connect your account but running into issues.
Written by
Adam Epstein
Updated over a week ago