Troubleshooting

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8 articles in this collection
Written by Joe Rideout, Adam Epstein, Gloria Abromeit and 1 other

How do I add ASINs?

Describes how to manually add ASINs to your account that may be missing.

Written by Gloria Abromeit
Updated over a week ago

Why is my ad group archived?

What it means when your campaign says "Ad Group archived".

Written by Claire Lee
Updated over a week ago

How do I upload a csv for sales analytics?

As a vendor, you can you download a csv from vendor central and upload it to Perpetua to see total sales in app. Here's how.

Written by Joe Rideout
Updated over a week ago

What do the messages mean when I hover over the red dot in front of my product?

A full guide of what those pesky messages from Amazon mean when you hover over that red dot in front of your product!

Written by Gloria Abromeit
Updated over a week ago

Synchronization

How long does it take to sync a new Amazon account?

When connecting an Amazon account it takes time to sync it with Perpetua. It's been a few hours. Is something wrong?

Written by Joe Rideout
Updated over a week ago

Missing products in Perpetua

What should you do if you can't find one of your products in the Perpetua app

Written by Joe Rideout
Updated over a week ago

In Seller Central

How do I turn on Amazon Advertising in Seller Central?

If you've never run Amazon Advertising in Seller Central before, you'll need to take a few manual steps before using Perpetua.

Written by Joe Rideout
Updated over a week ago

Having trouble connecting your Amazon Seller account?

When you are trying to connect your account but running into issues.

Written by Adam Epstein
Updated over a week ago