Troubleshooting | Perpetua Labs Help Center

Troubleshooting

7 articles in this collection
Written by Joe Rideout, Adam Epstein, and Gloria Abromeit

How do I add ASINs?

Describes how to manually add ASINs on user account.

Written by Gloria Abromeit
Updated this week

How do I upload a csv for sales analytics?

As a vendor, you can you download a csv from vendor central and upload it to Perpetua to see total sales in app. Here's how.

Written by Joe Rideout
Updated over a week ago

What do the messages mean when I hover over the red dot in front of my product?

A full guide of what those pesky messages from Amazon mean when you hover over that red dot in front of your product!

Written by Gloria Abromeit
Updated over a week ago

Synchronization

How long does it take to sync a new Amazon account?

When connecting an Amazon account it takes time to sync it with Perpetua. It's been a few hours. Is something wrong?

Written by Joe Rideout
Updated over a week ago

Missing products in Perpetua

What should you do if you can't find one of your products in the Perpetua app

Written by Joe Rideout
Updated this week

In Seller Central

How do I turn on Amazon Advertising in Seller Central?

If you've never run Amazon Advertising in Seller Central before, you'll need to take a few manual steps before using Perpetua.

Written by Joe Rideout
Updated over a week ago

Having trouble connecting your Amazon Seller account?

When you're trying to connect but running into issues.

Written by Adam Epstein
Updated over a week ago