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Troubleshooting

Troubleshooting

Joe Rideout avatar Adam Epstein avatar Gloria Abromeit avatar +2
13 articles in this collection
Written by Joe Rideout, Adam Epstein, Gloria Abromeit and 2 others

Why are keywords paused in my Sponsored Brands campaigns?

Why are some of my phrase and broad match keywords paused within my Sponsored Brands and Sponsored Brands video campaigns?
Claire Lee avatar
Written by Claire Lee
Updated over a week ago

Why am I getting a duplicate phrase error when creating a new goal?

What does the error message "Nonfield errors: Duplicate search space phrase found" mean and how do I resolve it?
Joey Ahn avatar
Written by Joey Ahn
Updated this week

Why can't I add my ASIN to multiple Sponsored Products goals?

Here is why you cannot add your ASIN to more than one Sponsored Products goal.
Joey Ahn avatar
Written by Joey Ahn
Updated over a week ago

What happens when I make changes to my Perpetua campaigns in Amazon?

Will the changes you make to your Perpetua-optimized campaigns in Seller Central or AMS reflect in Perpetua?
Claire Lee avatar
Written by Claire Lee
Updated over a week ago

How do I add ASINs?

Describes how to manually add ASINs to your account that may be missing.
Gloria Abromeit avatar
Written by Gloria Abromeit
Updated over a week ago

Sponsored Brand Error Messages

A guide to solving those pesky Sponsored Brand error messages
Gloria Abromeit avatar
Written by Gloria Abromeit
Updated over a week ago

Why is my ad group archived?

What it means when your campaign says "Ad Group archived".
Claire Lee avatar
Written by Claire Lee
Updated over a week ago

How do I upload a csv for sales analytics?

As a vendor, you can you download a csv from vendor central and upload it to Perpetua to see total sales in app. Here's how.
Joe Rideout avatar
Written by Joe Rideout
Updated over a week ago

What do the messages mean when I hover over the red dot in front of my product?

A full guide of what those pesky messages from Amazon mean when you hover over that red dot in front of your product!
Gloria Abromeit avatar
Written by Gloria Abromeit
Updated over a week ago
Synchronization

How long does it take to sync a new Amazon account?

When connecting an Amazon account it takes time to sync it with Perpetua. It's been a few hours. Is something wrong?
Joe Rideout avatar
Written by Joe Rideout
Updated over a week ago

Missing products in Perpetua

What should you do if you can't find one of your products in the Perpetua app
Joe Rideout avatar
Written by Joe Rideout
Updated over a week ago
In Seller Central

How do I turn on Amazon Advertising in Seller Central?

If you've never run Amazon Advertising in Seller Central before, you'll need to take a few manual steps before using Perpetua.
Joe Rideout avatar
Written by Joe Rideout
Updated over a week ago

Having trouble connecting your Amazon Seller account?

When you are trying to connect your account but running into issues.
Adam Epstein avatar
Written by Adam Epstein
Updated over a week ago