Troubleshooting

How come I can't launch my sponsored products goal?

What to do when you are getting the "Something went wrong" or "Creating SP goal failed" errors

Written by Alice Jin
Updated over a week ago

What image requirements does my Brand image logo need to meet for Sponsored Brands product collection goals?

Uploading your brand image logo for Sponsored Brands product collection goals

Written by Alice Jin
Updated over a week ago

CSV upload errors for sales analytics

Common CSV upload errors and how to troubleshoot them.

Written by Claire Lee
Updated over a week ago

Why is my account stuck on Amazon Advertising Error state?

How to troubleshoot issues when trying to connect your Amazon seller account

Written by Alice Jin
Updated over a week ago

How come I can't sign in to my Perpetua account?

Actions to take when you are not able to log in

Written by Alice Jin
Updated over a week ago

Why is my MWS not connected?

What caused my MWS to disconnect and how do I resolve this?

Written by Alice Jin
Updated over a week ago

Why are keywords paused in my Sponsored Brands campaigns?

Why are some of my phrase and broad match keywords paused within my Sponsored Brands and Sponsored Brands video campaigns?

Written by Claire Lee
Updated over a week ago

Why am I getting a duplicate phrase error when creating a new goal?

What does the error message "Nonfield errors: Duplicate search space phrase found" mean and how do I resolve it?

Written by Joey Ahn
Updated over a week ago

Why can't I add my ASIN to multiple Sponsored Products goals?

Here is why you cannot add your ASIN to more than one Sponsored Products goal.

Written by Joey Ahn
Updated over a week ago

What happens when I make changes to my Perpetua campaigns in Amazon?

Will the changes you make to your Perpetua-optimized campaigns in Seller Central or AMS reflect in Perpetua?

Written by Claire Lee
Updated this week

How do I add ASINs?

Describes how to manually add ASINs to your account that may be missing.

Written by Gloria Abromeit
Updated over a week ago

Sponsored Brand Error Messages

A guide to solving those pesky Sponsored Brand error messages

Written by Gloria Abromeit
Updated over a week ago

Why is my ad group archived?

What it means when your campaign says "Ad Group archived".

Written by Claire Lee
Updated over a week ago

How do I upload a csv for sales analytics?

As a vendor, you can you download a csv from vendor central and upload it to Perpetua to see total sales in app. Here's how.

Written by Joe Rideout
Updated over a week ago

What do the messages mean when I hover over the red dot in front of my product?

A full guide of what those pesky messages from Amazon mean when you hover over that red dot in front of your product!

Written by Gloria Abromeit
Updated over a week ago

How long does it take to sync a new Amazon account?

When connecting an Amazon account it takes time to sync it with Perpetua. It's been a few hours. Is something wrong?

Written by Joe Rideout
Updated over a week ago

Missing products in Perpetua

What should you do if you can't find one of your products in the Perpetua app

Written by Joe Rideout
Updated over a week ago

How do I turn on Amazon Advertising in Seller Central?

If you've never run Amazon Advertising in Seller Central before, you'll need to take a few manual steps before using Perpetua.

Written by Joe Rideout
Updated over a week ago

Having trouble connecting your Amazon Seller account?

When you are trying to connect your account but running into issues.

Written by Adam Epstein
Updated over a week ago